Howard Kendall Launches Customer Service TV

Kent Business TV spoke to Howard Kendall, Founder and Chairman of SDI Europe based in Orpington about CSTV. Click above to watch his film.

Howard Kendall has IT service management flowing through his veins and is passionately committed to service in all its many forms. As the Founding Director and Chairman of SDI – The Service Desk Institute (SDI), he is recognised as the leading industry authority in Europe, regularly speaking at industry events and contributing to industry titles.

Howard cut his teeth in the technology arena as a computer operator at 3M, followed by positions in IT support management at Citibank and the Prudential. During his career, Howard recognised that there was a need to boost the service desk and IT support professionals’ ‘image’ within business and help shape industry best practice. In 1988 he established the Help Desk User Group (now SDI) to meet this requirement, and almost 20 years later SDI is still going strong with a network of over 7,500 global members.

Howard was previously Chairman of the Institute of Customer Service (ICS) during 2001-2002 and his regular involvement in worldwide service standards development demonstrates his passion for the customer. He chaired the BSi British Standards committee that developed BS8600 (now ISO10002), the Complaints Management Standard, and is currently working with BSi and International Standards Organisation (ISO) to develop a class leading general Customer Service Standard.

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