Council call centre fraud warning


Ashford Borough Council is warning residents about a telephone scam which has resurfaced that falsely offers people a large rebate on their council tax bills.

Residents receive a call from an overseas call centre advisor, claiming to be acting on behalf of Ashford Borough Council. The advisor then claims the resident has been selected for a rebate on their council tax as they have been paying by direct debit or because they have been a good citizen.

The advisor then asks for bank details and personal information to make the payment.

If you receive such a call, DO NOT disclose any personal information – this is a scam and is not connected to Ashford Borough Council in any way.

Cllr Aline Hicks, portfolio holder for customer services said: ““The safety of our customers’ information is extremely important to us. It’s normally the vulnerable amongst our community that get caught out by these types of fraudsters but everyone needs to be aware that these scams are in operation”

The council also advises residents to never give out personal information or bank details to anyone who contacts you unexpectedly, even if they claim to be from a bank, council or the police. Always check if their contact details are genuine, and call the organisation back.

Kent Police spokesperson, Jane Walker said:”If it sounds too good to be true, then it probably is. We’d like to reiterate previous warnings never to give out personal details over the telephone.”

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